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It’s easy to place your order online. Once you've added items to your Shopping Bag, you'll follow these few simple steps to complete your order:
If you received a web order but something appears to be missing, please first check your order history and see if additional packages are in route. Packing slips may not be included in all shipments, but each individual shipment is listed on your order history. Also, please ensure the tracking information confirms the package has been delivered. If you feel an item is still missing in error or package was not delivered when the tracking shows it was, please visit our contact us form and include your order number and be clear of what is missing. A customer service agent will reply with the next steps.
For online purchases made at yankeecandle.com, chesapeake.yankeecandle.com, or woodwick.yankeecandle.com, please have your order number and your billing zip code at hand, and start the self-service return process here.
Do you need to return something you bought at our store? For faster service, bring the item(s) you wish to return and your original cash register receipt to the Yankee Candle® store nearest you. Find a Store
We want you to love everything you purchase from us — candles, fragrances, homes accents, and anything else. If for any reason you don’t, even if you just change your mind, simply return your item to any of our Yankee Candle Stores for a full refund or exchange. Or you can send it to us at the Web and Store Orders address below. Whatever makes you happy is always best!
To return an item to a store, you’ll need two things:
Please note that if your purchase was made using PayPal®, your refund will be issued to the original email account from which the purchase was made.
If you paid for your online purchase using a combination of a credit card and a gift card, you will be refunded for the gift card amount to an egift card which will be emailed to you. Any remaining balance will be refunded to the original credit card, not to exceed the amount charged on this payment method.
Can’t make it to a store? Return by mail one of three ways:
Return by mail to:
Yankee Candle Company
Returns & Exchanges
175 Heritage Drive
Pataskala, OH 43062
If you wish to return a Personalized Candle, please send it to us at the below address and include the information listed above with your item.
Yankee Candle Returns
1 Plain Road
South Deerfield, MA 01373
If you receive a web or catalog order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 877-803-6890 before returning the product.
Browse on your smart phone, desktop computer, laptop, or tablet — as long as you are logged into your account, all the items you add to your Shopping Bag will be saved and can be accessed from any device. Simply log in on a different device to view your Shopping Bag.
Note: You must log into your Yankee Candle® account when adding item(s) to your basket to take advantage of multiple-device access to your Shopping Bag. In order to access items in your saved Shopping Bag from a different device, you must also log into your Yankee Candle account on that device as well.
We accept the following payment methods:
To use an online payment system, select the online payment system of your choice listed directly under the "Contnue to Checkout" button.
To pay for your order with a Yankee Candle Gift Card, enter the card number and PIN number in the Add Gift Card fields of the Payment section. You may choose to pay for all of your order or only part of your order with your Gift Card balance. You can find more details on how to redeem your Yankee Candle gift card during checkout.
Not sure how much is on your gift card? Don't worry, you can check your gift card balance here.
Note: With the exception of Yankee Candle Gift Cards, only one payment method can be used per order.
PayPal® Returns: PayPal® is an online service that allows you to pay, transfer money, or accept payments without revealing your financial details. If your purchase was made using PayPal®, your refund will be issued back to the original PayPal account.
Apple Pay: When you are making purchases on the web in Safari browser on your iPhone, iPad or Mac, you can use Apple Pay without having to create an account or fill out lengthy forms.
Afterpay: Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest when you meet a minimum order amount.
Happy Cards: If paying for your online purchase with a Happy Card, please select “Visa” as the Gift Card Type during checkout. The total purchase cost cannot be more than the amount on the Happy Card.
Yankee Candle periodically runs promotions and special offers. These offers enable you to purchase exceptional Yankee Candle products at a great value. Occasionally a "Promo Code" may be needed to take advantage of the offer. The "Promo Code" is entered in the Shopping Bag, and if all requirements of the offer are met, you'll receive the discount associated with the promotion.
Log into your YankeeCandle.com account to take advantage of Express Checkout. Express Checkout automatically enters your shipping, billing, and payment information saved in your account, but lets you review and edit it before completing your order. Here's how it works:
Gift cards are pre-paid cash or virtual cards that can be purchased and redeemed online at YankeeCandle.com, over the phone through catalog sales (1-877-803-6890) or in any one of our Yankee Candle retail store locations. (eGift Cards can be purchased online only.) To locate a store near you, please visit our Store Locator.
In-Store: Simply hand the card to the Associate at checkout. The balance on the gift card will be applied to your purchase.
Online: Follow the prompts to check out. In the Payment section, click on Add Gift Card to enter your Gift Card and PIN number. If the total cost of your order exceeds the available balance on your Gift Card, you will need to enter an additional method of payment to cover the remaining balance.
The Gift Card Number and PIN are located on the back of the Gift Card.
You may redeem up to 4 gift cards with you order.
Gift Cards are debited at the time you place your order. Should your order be cancelled, a new Gift Card will be issued (if the full amount was used). If you have any questions about purchasing or redeeming a Gift Card, please contact Customer Service.
The fastest way to send a gift — and now you can personalize it! Choose from ten designs with images and messaging appropriate to many gifting occasions, or create a custom eGift Card with your own image and your own message. You can make it unique and truly personal.
There are two delivery options. Send an eGift Card via email (usually delivered in just minutes) or select our “Hand Delivery” option that lets you generate a .pdf to print out and comes with instructions on how to fold your print-out to look just like a gift card. If you choose to email your eGift card, you can select a specific delivery date in the future — up to 12 months out. Both email and “Hand Delivery” versions provide the Gift Card number and PIN Code to redeem the card.
You can enter a preferred amount for your eGift Card or select denominations of $10, $25, $50, $75, $100 or $250. You can add multiple eGift cards to your shopping bag, up to a maximum bag total of $500.
To purchase an eGift Card, please visit us online. The eGift Card will be delivered via email to your recipient within minutes or at a time of your choosing — up to 12 months out.
In-Store: Provide a printout of your eGift Card to the Associate at checkout. The available balance on the eGift Card will be applied to your purchase.
Online: eGift Cards can be redeemed on www.yankeecandle.com, www.woodwick.com and chesapeake.yankeecandle.com. Follow the prompts to check out. On the Payment section in the Order Process, select Add Gift Card to enter your Gift Card Number and PIN. If the total cost of your order exceeds the available balance on your eGift Card, you will need to enter an additional payment method to cover the remaining balance.
Make Your Present Special with a Gift Box
We’ll place your candle in sturdy packing foam inside a pretty box of your choosing — just $2.49.
To order a Gift Box for your Original Large Jar Candle, Large Tumbler Candle, or Large Personalized Candle, click “Gift Options” underneath any eligible item in your Shopping Bag, choose a Gift Box from the selection, and click “Add To Bag”. It’s that simple — and your gift is ready to give!
One Gift Box per candle. Gift Boxes cannot be purchased separately. Sorry, but Signature Candles are not currently available for Gift Boxes.
Fragrance Cash Rewards coupons can be redeemed during the checkout process just like eGift Cards. When prompted during the checkout process to pay with a gift card, simply enter the 16-digit number from your Fragrance Cash reward email.
Sales tax is estimated at the time the product is purchased. We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address. To see if there are stores in the state to which you are shipping, please go to the Store Locator.
Order confirmations are sent to the email address that you provided to us during Checkout.
We no longer ship orders internationally (outside US) . We do accept orders from international guests who select to ship an order to an address within the US, APO, and FPO.